Somewhere in the world, a machine has stopped. The customer calls, slightly stressed, and you answer. No panic, just the right questions. Within minutes, you know more about the malfunction than the customer does. That is your role as a Technical Support Engineer at Contiweb: maintaining an overview remotely when others have temporarily lost it.
You work from Beugen, but your impact extends to customers across the globe. You are the first point of contact for customers and Field Service Engineers, and the reason a downtime issue measured in hours is reduced to minutes.
What we offer
- Work in an international organization with strong ambitions.
- A professional and pragmatic working environment with short communication lines.
- Results-driven colleagues who are passionate about their profession.
- Opportunities to develop yourself through training and on-the-job learning.
- A supportive team that stands together, even during challenging on-call shifts.
- A full-time gross monthly salary between €3,500 and €4,900, with growth opportunities, 8% holiday allowance, and a bonus scheme.
- 27 vacation days and 13 ADV days.
- Excellent benefits.
What you will do
- Act as the technical point of contact for customers, Field Service Engineers, and colleagues, analyzing malfunctions by asking targeted questions.
- Resolve issues via phone, email, and remote access: first the fastest temporary fix, then the sustainable solution.
- Proactively advise customers to prevent downtime and remotely monitor machines for potential risks.
- Collaborate with Product Specialists and Engineering when an issue becomes too complex for first-line support.
- Actively contribute to improvements in machines, software, and service processes.
- Register and prioritize cases, monitor long-running issues, and identify potential escalations in time.
- Pre-program service parts so that a Field Service Engineer can use them immediately on site.
- Occasionally visit customers, support a Field Service Engineer on location, or gain hands-on experience.
Why this suits you
No two days are the same. One moment you are investigating an electrical malfunction, the next you are helping improve a service process or software update. You have the freedom to set priorities and solve problems independently, while experienced Product Specialists and Engineers are always available when things become more complex.
What you bring to the table
Must-haves
- Bachelor level working and thinking ability, or MBO+ with relevant technical experience.
- Background in electrical engineering, mechatronics, industrial automation, or control engineering.
- Strong analytical skills and experience with troubleshooting and root cause analysis.
- Good command of English, both spoken and written. If you do not yet speak Dutch or German, that is fine as long as you are willing to learn.
Nice to have
- Experience with PLCs, drives, and industrial networks.
- Service or field service experience, preferably in an international technical environment.
- Knowledge of Contiweb machines, web offset printing, converting, or other industrial production machinery.
- Experience with an ERP system and Microsoft 365 (Excel, Teams, Outlook, Word) or a ticketing/service management system.
- Dutch and/or German language skills are an advantage.
This is you
- You take ownership and do not let go of a problem until it is solved.
- You are customer-focused and solution-oriented.
- You remain calm under pressure and can work independently, including during on-call duties.
- You communicate easily with customers and colleagues, share knowledge, and enjoy teamwork.
- You continuously learn and develop; curiosity is your greatest tool.
Who we are
For decades, Contiweb has been developing drying, transport, and converting systems for web offset printing, digital inkjet printing, and packaging production. From Beugen, we serve customers around the world. Our promise to customers is simple: Realizing your full potential. We make the same promise to our colleagues.
Learn more about our story on our About us page .
Will you become our new Technical Support Engineer?
Ready for your next challenge? Apply today and help build the future of our organization. Complete the application form below, and we’ll get back to you shortly.
Questions before you apply? Our HR team is happy to help and would love to hear from you.
